Terms & Conditions

Terms and Conditions
 

 Payment 
 Payment is taken over a secure connection and cannot be viewed by anyone else on the web.
We accept all major credit cards, Master Card, Visa, Visa Delta, Switch, solo and pay pal.
Your order will not be dispatched until we have received payment in full.
Once your order is received and payment has been accepted, we will send you confirmation email, which will contain a unique order number.
We do not store any credit card information and all credit card payments are taken securely. 
 
 VAT  
 All prices are inclusive of VAT.
 
 Postage Charges
Post and packing is charged at £3.49 and is subject to VAT.
There is free postage and packing on orders over the value of £60.00 net total.
This offer applies only to online orders and to the UK mainland only.
Postage rates are subject to change without prior notice.
 
 Delivery Times
 
All orders are sent on a next day delivery service. To ensure your order is delivered next day, please order before 12pm & before 10am on Fridays.
For orders containing products considered hazardous will be sent using Interlink Courier services and will generally be delivered the next working day before 6pm.  For orders containing non-hazardous products parcels will be sent using Royal Mail or Hermes.
Orders that exceed 10KG will be sent via Interlink Courier services.  We are subject to the terms and conditions and prices of both services.
*Please note, we cannot guarantee next day delivery whilst 'Free Delivery' offers are running.
 
Ordering Online
 If you are placing your first order via the website, we may contact you and your order may be subject to a security check please allow 48 hours for delivery. Please ensure a valid telephone number is provided with your order if we do need to contact you and no valid number is supplied the order will not be despatched until contact is made with the buyer.
Website users are responsible for maintaining the confidentiality of their online account of their online account and login securely.
 
Claims for shortages or damaged goods
 All goods received must be inspected on delivery and claims for shortages must be made with 24 hours.
In the unlikely event of your goods being faulty we will offer to replace these goods at no extra charge, or we will offer a full refund.  The faulty goods must be returned, to enable us to claim off our supplier or couriers.
Faulty goods must be reported to us within 5 working days.  If we are not informed within this period a refund will not be given.
If your parcel is damaged upon delivery you are covered by postal insurance and you are advised not to sign for the parcel and to contact us as soon as possible for us to claim for the damaged items and resend your parcel.  Any parcels that are refused a signature will be returned to us.
 
Returns
Goods are not offered on a sales or return basis.  If goods have been returned in error a returns authorisation must be requested and quoted with all returns and returned within 7 days of purchase.
We will only accept products back on the condition that the product(s) being returned are in perfect condition for re-sale.
We will not accept goods that have been used, opened and packages that seem to have been deliberately damaged or tampered with in any way.

General Terms
Goods are sold on the understanding that they will be used for their intended purpose.  We accept no responsibility for trained or untrained personnel without qualified supervision using or misusing equipment supplied by Fake It Beauty Supplies.  Colour swatches are as close as possible to the original product but please be aware some colours vary do to monitor display's.

Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.           
We do not send random marketing emails to personal email addresses (spam)                
The type of information we will collect about you includes:
     - your name
     - address
     - phone number
     - email address
     - credit/debit card details (when ordering)
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies, we will delete or correct it promptly. 
The personal information, which we hold, will be held securely in accordance with our internal security policy and the law.  
NOTICE TO CUSTOMERS - Whilst every effort has been made to ensure that the product descriptions and prices are correct at the time of being published. We reserve the right to alter product and nail kit specifications without prior notice.